Refund policy

We offer a 7-day return policy, which means you can request a return within 7 days after receiving your item.

Return Eligibility
Handmade items are not eligible for return or exchange unless there is a verified quality defect. Please be advised that returns or exchanges requested due to an inability to complete the craft will not be accepted. Yarn skeins may contain joining knots; typically, there is one such knot per skein or none at all, which is not considered a quality defect. In case of a genuine product quality issue, the item must be returned in its original condition: unworn or unused, with all tags attached, and in the original packaging. A receipt or proof of purchase is also required.

Return Process
To initiate a return, please contact us via email at ignis0studio@gmail.com. Once your return request is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
For any questions regarding returns, you may always reach us at ignis0studio@gmail.com.

Inspecting Your Order & Reporting Issues
Please inspect your order upon delivery. If the item is defective, damaged, or if you received an incorrect item, contact us immediately so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items
The following items cannot be returned: handmade products, custom-made goods, material/kits, hand-blended yarns, etc.
Please note: Sale items and gift cards are also non-returnable.

Exchanges
The fastest way to get the item you want is to return the original item you have. Once the return is accepted, you can place a new order for the desired item.

Refunds
We will notify you once we have received and inspected your return, and inform you whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at ignis0studio@gmail.com.